Managing Your Profile

Your Building Spares profile is your gateway to seamless buying, selling, and communication on our platform. Here’s how to manage your profile effectively:

Accessing Your Profile

• Log In to Your Account:
• Use your registered email and password to access your profile.
• Navigate to the Profile Section:
• Click on your account icon or name in the top right and then click on My Profile.

Updating Profile Information

• Edit Your Details:
• Update your name, email, phone number, and location to ensure accurate information.
• Set a Profile Picture:
• Add a professional photo to make your profile more trustworthy for potential buyers or sellers.
• Adjust Notification Preferences:
• Manage email or in-app notifications to stay updated on messages, offers, and platform updates.

Managing Account Security

• Update Your Password:
• Regularly change your password to enhance account security. Use a strong combination of letters, numbers, and symbols.
• Review Login Activity:
• Monitor for any suspicious activity such as detail changes and report it if necessary.
• Identity Verification:
• There are different ways of verifying yourself:
1. Verify with Yoti - We have integrated Yoti verification service on our platform that allows you to verify yourself with your ID document such as Passport or Driving License.
2. Registering and verifying your phone number.
3. Verifying your identity helps protect the community and gives buyers and sellers confidence when dealing with you.

Customising Your Experience

• Saved Searches:
• Save frequently used searches for faster access to the items you’re interested in.
• Alerts and Notifications:
• Create custom alerts to get notified about new listings matching your preferences.

Deactivating or Deleting Your Account

• Permanent Deletion:
• Look… We’d be sorry to see you go, but here’s how to delete your account permanently, go to your profile settings and follow the instructions. Be aware this action cannot be undone.

Troubleshooting Profile Issues

• Can’t Update Details?
• Ensure all required fields are completed and contact support if the issue persists.
• Forgot Your Password?
• Use the Forgot Password option in the login page to reset it via email.
• Profile Suspended?
• Contact our support team to resolve any account restrictions.

Managing your profile effectively ensures a smooth and secure experience on Building Spares. For further assistance, our support team is always ready to help!